Customer care
Shipping & Returns
A clear guide to order preparation, delivery, tracking, and our final-sale policy.
Order updates
We’ll email you when your order is received and when it ships.
Complimentary
Standard shipping across Canada and the U.S.
Final sale
Final-sale items are not eligible for returns.
From order to arrival
What to expect
Order updates
We’ll email you when your order has been received and again when it ships.
Where we ship
We ship to addresses in Canada and the United States. Orders are placed in USD. Applicable sales tax is added at checkout where collection is configured.
Estimated delivery
Standard delivery is typically 2–5 business days within the United States and can take 10–30 business days to Canada. These are estimates, not guarantees, and may vary by season or carrier.
Tracking
Tracking details are sent by email after an order ships. Carrier scans can take time to appear after a label is created.
Returns and refunds
All Paper Hare products are final sale. We do not offer returns, exchanges, or refunds. If your order arrives damaged or incorrect, contact us so we can review the issue.
Order changes
Contact us as soon as possible if you need to change or cancel an order. We’ll do our best to help before fulfilment begins, but changes and cancellations cannot be guaranteed once the order is being prepared.
Damaged or incorrect orders
Include your order number and clear photographs of the outer packaging, shipping label, and affected paper. We’ll review the issue and arrange the appropriate resolution.
Need help?
Have a question about your order?
Contact Paper Hare and include your order number so we can help as quickly as possible.