Question 1

What sizes are available?

Accepted Answer

Paper Hare wrapping paper is available in three roll lengths: Small is 30 in × 3 ft (7.5 sq ft), Standard is 30 in × 6 ft (15 sq ft), and Large is 30 in × 15 ft (37.5 sq ft).

Question 2

Which size should I choose?

Accepted Answer

Small is generally suited to one medium gift or a few smaller boxes. Standard is a practical choice for several gifts. Large is best for larger parcels, multiple gifts, or a full occasion. Exact coverage depends on the shape and dimensions of each gift.

Question 3

What is the difference between matte and gloss?

Accepted Answer

Matte has a soft, low-sheen appearance and a quieter paper-like feel. Gloss has a smooth surface and subtle reflective sheen that gives colour a brighter presence. Both finishes use the same design.

Question 4

What weight is the paper?

Accepted Answer

Paper Hare designs are printed on flexible 90 gsm wrapping paper. Its lighter weight makes it easy to handle, fold, and shape around boxes.

Question 5

Will the colours look exactly like they do on my screen?

Accepted Answer

We display every design as accurately as possible, but screen settings and production processes can create slight differences between the digital image and the finished paper.

Question 6

How should I store the paper?

Accepted Answer

Keep the paper rolled in a cool, dry place until you are ready to wrap. Avoid folding it before use to help prevent creases.

Question 7

Can I order without creating an account?

Accepted Answer

Yes. Guest checkout is available. You can also create an account if you want to keep your orders together in one place.

Question 8

What currency are prices shown in?

Accepted Answer

Paper Hare prices are shown in USD. Applicable sales tax is added at checkout where collection is configured.

Question 9

Can I use a discount code?

Accepted Answer

Yes. You can apply one valid discount code per order. Discount codes cannot be combined.

Question 10

Can I change or cancel my order?

Accepted Answer

Contact us as soon as possible if you need to change or cancel an order. We will do our best to help before fulfilment begins, but changes and cancellations cannot be guaranteed once the order is being prepared.

Question 11

Where does Paper Hare ship?

Accepted Answer

We ship to addresses in Canada and the United States.

Question 12

How much does standard shipping cost?

Accepted Answer

Standard shipping is complimentary across Canada and the United States.

Question 13

When will my order arrive?

Accepted Answer

The approved delivery estimate will be published with the full Shipping & Returns policy.

Question 14

How do I track my order?

Accepted Answer

We will email tracking details when your order ships. Carrier scans can take time to appear after a label is created. If tracking has not updated after the carrier receives it, contact us for help.

Question 15

Can I change my delivery address?

Accepted Answer

Review your delivery address carefully before placing an order. Contact us immediately if something needs to be corrected. Once an order has entered fulfilment or shipped, we may not be able to change the address.

Question 16

Can I return or exchange my order?

Accepted Answer

All Paper Hare products are final sale. We do not offer returns, exchanges, or refunds.

Question 17

What if my order arrives damaged or incorrect?

Accepted Answer

Contact us with your order number and clear photographs of the outer packaging, shipping label, and affected paper. We will review the issue and arrange the appropriate resolution.

Question 18

How can I get help with an order?

Accepted Answer

Visit our contact page and include your order number, the email address used at checkout, and any relevant photographs. This helps us find the details quickly.

Frequently asked questions

Paper & finishes

Orders & checkout

Shipping & delivery

Returns & support